The Seller offers for sale, on www.bouledeneige.it, the products and carries out its e-commerce activity exclusively towards its end users who are "consumers".
When we speak of "consumer" we refer to any natural person who acts on www.bouledeneige.it with purposes not related to his commercial, entrepreneurial or professional activity, possibly carried out. If you are not a "consumer", we invite you to refrain from concluding commercial transactions on www.bouledeneige.it.
In consideration of its commercial policy, the Seller reserves the right not to process orders from subjects other than the "consumer" or in any case to orders that do not comply with its commercial policy.
These General Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders for products on www.bouledeneige.it between the users of www.bouledeneige.it and the Seller.
The General Conditions of Sale do not regulate the supply of services or the sale of products by subjects other than the Seller who are present on www.bouledeneige.it through links, banners or other hypertext links. Before submitting orders and purchasing products and services from subjects other than the Seller, we advise you to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of electronic commerce between users of www.bouledeneige.it and third parties
2. How to conclude the contract with the seller
2.1 To conclude the purchase contract for one or more products on www.bouledeneige.it, you will have to fill out the order form in electronic format and send it to the Seller, electronically, following the relative instructions.
2.2 The order form contains a reference to the General Conditions of Sale and the Information on the Right of Withdrawal, and a summary of the information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties), of the means of payment that you can use to purchase each product and the methods of delivery of the products purchased, the shipping and delivery costs, the conditions for exercising your right of withdrawal and the methods and times for returning the products purchased .
2.3 The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order.
2.4 Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read the General Conditions of Sale and the Information on the Right of Withdrawal, to print a copy through the print command and to memorize or to reproduce a copy for your personal use.
The order form will be archived in our database for the period of time necessary to process orders and in any case within the terms of the law. You can access your order form by consulting the My order section.
Before proceeding with the transmission of the order form, you will also be asked to identify and correct any data entry errors.
The language available to conclude the contract with the Seller is Italian.
Once the contract is concluded, the Seller will take charge of your purchase order.
The Seller may not process your purchase orders which do not give sufficient guarantees of solvency or which are incomplete or incorrect or in case of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not followed up on your purchase order specifying the reasons. If the products presented on www.bouledeneige.it are no longer available or on sale at the time of your last access to the site or when sending the order form, the Seller will notify you promptly and in any case within thirty (30) days from the day following that on which you have sent your order to the Seller, the possible unavailability of the products ordered. In case of forwarding the order form and payment of the price, the Seller will refund what you have already anticipated without any penalty for the same.
With the electronic transmission of the order form, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale. If you do not share some of the terms set out in the General Conditions of Sale, please do not submit the order form for the purchase of products on www.bouledeneige.it.
Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing the information already contained in the order form (refer to the General Conditions of Sale and Information on the right of withdrawal, the information relating to the essential characteristics of the product and a detailed indication of the price, the means of payment, your right of withdrawal and delivery costs)
3.Guarantees and indication of product prices
On www.bouledeneige.it are offered for sale only products marked by different brands and purchased directly from the seller at the fashion house and / or the manufacturer authorized by the fashion house.
The Seller does not sell used products, irregular or of inferior quality to the corresponding standards offered on the market.
The essential characteristics of the products are presented on www.bouledeneige.it in each product sheet. However, the images and colors of the products offered for sale on www.bouledeneige.it may not correspond to the real ones due to the effect of the Internet browser and the monitor used.
Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.
Purchase requests from countries not included among those shown on the splash page cannot be accepted by the Seller.
All products come with an identification tag attached with a disposable seal. We ask you not to remove the tag and its seal from the products purchased, of which they form an integral part
The Seller, in the event of exercising your right of withdrawal, has the right not to accept the return of products that do not have the relative tag or that have been altered in their essential and qualitative characteristics or that have been damaged.
To pay the price of the products and the related shipping and delivery costs, you can follow one of the methods indicated on the order form.
In case of payment by credit card, the financial information (for example, the credit / debit card number or the expiry date) will be forwarded, via an encrypted protocol, to or to other banks, which provide the related payment services. electronic remote, without third parties having access to it in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the related refunds in case of any product returns, following exercise of your right of withdrawal, or if it becomes necessary prevent or report to the police the fraud commission on www.bouledeneige.it. The price for the purchase of the products and the shipping costs, as indicated in the order form, will be charged to your bank account when the purchased products are shipped. There may be additional shipping costs, which will be communicated at the time of the order.
5. Shipping and delivery of products
To know the specific shipping and delivery methods of the products, access the Customer Service section. Please pay attention to what is reported in this section because the indications contained therein form an integral and substantial part of these General Conditions of Sale and, therefore, are considered by you fully known and accepted at the time of the transmission of the order form.
You can request any information through our support services: contact Customer Service. For more information, access the Customer Service area.
7.Right of withdrawal
You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within ten (10) working days from the day of receipt of the products purchased on www.bouledeneige.it. However, it is not possible to change the chosen garment for another.
To withdraw from the contract you must use the Return Form.
In this case, you will have to return the products to the Seller by delivering them to the courier for shipment within ten (10) working days from when you received the products.
The only expenses charged to you are those for returning the purchased products.
If you decide to use the forwarder indicated by the Seller in the Return Form, you will not, however, have to pay the costs of returning the purchased products yourself. The payment of the return costs of the purchased products will be made, on your behalf, directly by the Seller, who will therefore release you from any payment obligation towards the shipper. The Seller, in order to pay the refund, will in fact retain a lump sum equal to the cost previously incurred for the shipment and delivery of the purchased products to your home. Furthermore, from the moment of the return of the purchased products to the forwarder indicated by the Seller in the Return Form, the Seller exempts you from any liability in case of loss or damage to the products during transport.
If you decide to use a shipper other than the one indicated by the Seller in the Return Form, you will have to pay the costs of returning the purchased products in person. In this case, the cost previously incurred for the delivery of the purchased products to your home will also be reimbursed, however, you will be liable for any loss or damage to the products during transport.
The Right of Withdrawal - in addition to compliance with the terms and procedures described in the previous points 7.1, 7.2, 7.3 and 7.4 - is understood to be exercised correctly if the following conditions are also fully respected:
• the Return Form must be correctly completed and sent to the Seller within ten (10) working days of receipt of the products;
• the products must not have been used, worn, washed or damaged;
• the identification tag must still be attached to the products with the disposable seal which forms an integral part of the asset;
• the products must be returned in their original packaging;
• returned products must be delivered to the shipper within ten (10) working days from the date you received the products.
If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph 7, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms provided.
The sums will be refunded to you in the shortest time possible and, in any case, within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures once verified the correct execution of the terms and conditions indicated above, as indicated in paragraph 8.
If the methods and terms for exercising your right of withdrawal are not respected, as specified in this paragraph 7, you will not be entitled to a refund of the amounts already paid to the Seller; however, you can get back, at your expense, the products in the state in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the amounts already paid for their purchase.
8.Times and methods of reimbursement
After returning the products, the Seller provides the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 7. In the event that the checks are successfully concluded, the Seller sends you the relative confirmation by e-mail. acceptance of the returned products.
Whatever the payment method used by you, the refund is activated by the Seller, in the shortest possible time and in any case within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verifying the correct execution of your right of withdrawal and acceptance of returned products.
If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the refund of the sums, in case of exercise of the right of withdrawal, will be performed by the Seller, in in any case, towards the person who made the payment.
The value date of the chargeback is the same as the debit; consequently you will not suffer any loss in terms of bank interest.
The Seller indicates the TNT courier (http://www.tnt.it) as the forwarder for the return of the products. Through…., Using the pre-printed adhesive label attached to the package containing the products, you can return the products to the Seller, without paying the necessary expenses in person. According to the methods and terms provided for the exercise of the right of withdrawal, this method allows the Seller to directly pay, on your behalf, the costs of returning the purchased products, freeing you from any payment obligation to the shipper. This method also allows you to check, at any time, where each package is located, freeing you from any liability in case of loss or damage to the products during transport
In case you decide to use, for the return of the products, a forwarder different from the one indicated by the Seller, you will have to pay the necessary expenses in person and you will be liable for any loss or damage to the products during the transport, according to the methods and terms envisaged for exercising the right of withdrawal.
9.2 We also ask you to read, if you have not already done so, our General Conditions of Use because they contain important indications on how we treat the personal data of our users and on the security systems adopted.
10.Applicable law and dispute resolution
10.1 The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects of electronic commerce.
In the event of disputes between the Seller and each end user, arising from the General Conditions of Sale, the Seller guarantees, as of now, the full adhesion and acceptance of the RisolviOnline conciliation service. RisolviOnline is an independent and institutional service, provided by the Arbitration Chamber of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way, on the Internet. For more information on the RisolviOnline regulation or to send a conciliation request, access
11. Modification and updating
The General Conditions of Sale are modified from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on www.bouledeneige.it.